AI Voice Agent for Customer Support
24/7 AI phone agent handling 85% of customer inquiries without human intervention.
Industry
Construction
Timeline
2 weeks
Key Metric
85% automated handling
Status
Live
The Challenge
A construction company received constant customer calls about project status, delivery schedules, and basic inquiries. Their small support team couldn't handle the volume, especially outside business hours, leading to missed calls and frustrated customers.
- Support team overwhelmed with repetitive status inquiries
- No after-hours availability for customer calls
- Project status information scattered across multiple systems
- Missed calls leading to customer dissatisfaction
The Solution
We built an AI voice agent using 11Labs voice technology connected to the company's project data via n8n workflows. The agent answers calls naturally, accesses real-time project data from Airtable, and logs all interactions automatically for the team to review.
Technical Approach
11Labs provides natural voice synthesis. n8n workflows handle the intelligence layer — routing calls, querying Airtable for project data, and logging interactions. OpenRouter powers the conversational AI that understands context and provides accurate answers.
Results
Inquiries automated
Availability
Customer satisfaction
Key Takeaways
- Voice AI quality is now good enough for professional customer-facing applications
- Structured project data in Airtable was key — the AI is only as good as its data access
- Automatic interaction logging gives the team visibility without manual work
Tech Stack
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